Get a PandaDoc expert dedicated to your account
Our Premium Support customers have one dedicated point of contact to support their needs, from providing strategic recommendations to proactive support.
PREMIUM SUPPORT
So much more than software
As your business partner, PandaDoc provides the onboarding and support services to get you up, running, and achieving more.
Premium Support from PandaDoc
PandaDoc’s Premium Support offers strategic guidance, iterative improvement and continuous training to amplify your success.
Contact us whenever you need, however you want
Premium Support customers can choose from email, chat, or Slack support when they need to be in touch with our PandaDoc team.
Stay at the front of our support queue
Our priority routing expedites Premium Support tickets for faster resolution via the ticket portal, where users can view and track the status of their ticket.
Premium support offer details
Standard Essentials, Business, and Enterprise Plans
Premium support
Standard Essentials, Business, and Enterprise Plans
Premium support
Can be added to any Essentials, Business or Enterprise plans
Service
Web ticket and email support
Chat support
Ticket portal access
Priority routing to support specialists
Free on-demand onboarding
Assigned technical account manager
Response time
<8 hours
<4 hours
Proactive emergency response
<30 minutes
API and complex integration support
Screen share support
What we pride ourselves on
For our Support Team, it’s all about delivering five-star outcomes for our customers.
Knowledge
We stay on top of the latest features and updates so that, when you need help, you have an informed expert at your disposal.
Responsiveness
We understand your business operations depend on PandaDoc, so we monitor every support channel to provide solutions ASAP.
Empathy
We know contacting support is a speedbump in your productivity and we aim for 100% satisfaction with every ticket we handle.
I’ve worked with a lot of different vendors across different industries and I’ve never been more impressed. They respond to me in less than an hour, even if there’s not a fix needed. It makes me feel like they’re always there for us.
PandaDoc not only sounded like the ideal solution to my company’s proposal creation problems, it was the ideal solution.
Contact PandaDoc Experts
Complete the form to get in touch with our team about any of the following services:
Onboarding
Training
Document Conversion
CRM Consulting
API Consulting
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